Return Policy

Return Policy

Online purchases are eligible for STORE CREDIT ONLY if postmarked within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return, however if you still return the outdated merchandise order and it is postmarked after the 14 days but received before 30 days of receiving your order you will only be given store credit of 50% of the item total minus shipping. Items returned after 30 days of receiving the order will not be accepted for return. The store credit will be calculated for items purchased and does not include amount paid for shipping and handling. Returned items should be sent to the address below.

All items must be unwashed, unworn, and in original condition with tags still attached. 

If we make a shipping error and accidentally ship a wrong item please email us at aveandlivvie@gmail.com ASAP or text 816-223-4012.

We don't offer exchanges. 

ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR ANY STORE CREDIT OR REFUND 

HOLIDAY APPAREL ARE NOT RETURNABLE AFTER DEC 24TH

All jewellery, travel or makeup bags are non refundable for hygiene reasons. 

Return Instructions

The customer is responsible for return shipping costs through USPS.  Please include the packing slip with your return and all tags attached in unworn condition. Make sure to keep tracking number of returned item for we are not responsible for returns lost by the shipping carrier. It is the customers responsibility to inquire about lost returned packages with the shipping carrier.

Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you minus shipping.

 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at aveandlivvie@gmail.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. 

HOLIDAY RETURN POLICY:

All full priced purchased items are eligible for store credit minus shipping when purchased from November 19th - December 24th and shipped back by January 7th 2024.

 

Return address

AVE+LIV

6008 NW 104TH TER

KANSAS CITY, MO 64154